Contact Us

Have a question or comment for us? We’re always happy to help get you the answers you need.

Please Note: We do not offer Replacement parts or Fabric if you are experiencing a product issue or need product assistance, please file a warranty claim.

For warranty information or to file a warranty claim, visit our Warranty Page.
To check the status of your order, email us at orders@timberridgeproducts.com.
To start a return, email returns@timberridgeproducts.com
For answers to common questions, email support@timberridgeproducts.com

Fraud Alert: Unauthorized Website
We have become aware of a fraudulent website, timberridgewagon.com, that is falsely using the Timber Ridge name and is not affiliated with, authorized by, or associated with our company in any way.
If you have placed an order through timberridgewagon.com, we strongly recommend that you contact your bank or credit card provider immediately to report the transaction and discuss available fraud protection options.
For your security, please ensure you are purchasing Timber Ridge products only through our official website and authorized retailers.
If you have additional questions or concerns, please contact our customer service team directly at support@timberridgeproducts.com.